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You are most welcome to submit comments and questions about our software.
Email support@skywaytechnology.com.



Some frequently asked question are listed below with answers:

 Question

I have an earlier version of DatabaseBridge (or ABACUS) installed on my machine. Can I download the latest version for updating?

Answer
Skyway Technology makes continuous effort to improve our product and may update the download file for our software with email notice to licensed users for free sub-version update. For users without a license, you are always welcome to download and try each new version/subversion for specified time period. Our product version consists of a major and a minor version. The major version number is used in license control. For users with a license, updating is free for all sub-version as long as the major version is the same. For instance, a license issued with DatabaseBridge 1.002 will cover DatabaseBridge 1.009, but can not be extended to DatabaseBridge 2.001.


 Question

How to update DatabaseBridge( or ABACUS)?

Answer

 It is easy to do first time installing. If your computer already has an old version, you must uninstall it before installing a new version. Please use Window's standard tool "Add/Remove Programs" on "Control Panel" to remove the old version. During the uninstalling process, Windows may ask you whether to remove some shared components, say "Yes" to delete them. In addition, Windows may warn you that there are residue files and directories. Do not be concerned, just leave it as is. These files, which carry information on your working space and your saved work, should be passed to the new version. However, you'd better make a back up copy of your DatabaseBridge (or ABACUS) related working files for 100% safety.

Question

Will DatabaseBridge work on a Unix machine?

Answer

DatabaseBridge runs on Windows operating systems. However, it can access any ODBC compliant database server, which can run under any operating system. For example, your may have an ORACLE database running on a unix machine, DatabaseBridge will be able to access this database through its ODBC driver.